Fanfolo Terms

This agreement was written in English . To the extent any translated version of this agreement conflicts with the English version, the English version controls.

Statement of Rights and Responsibilities

This Statement of Rights and Responsibilities ("Statement," "Terms," or "SRR") derives from the Fanfolo Principles, and is our terms of service that governs our relationship with users and others who interact with Fanfolo, as well as Fanfolo brands, products and services, which we call the “Fanfolo Services” or “Services”. By using or accessing the Fanfolo Services, you agree to this Statement, as updated from time to time in accordance with Section 13 below. Additionally, you will find resources at the end of this document that help you understand how Fanfolo works.

Because Fanfolo provides a wide range of Services, we may ask you to review and accept supplemental terms that apply to your interaction with a specific app, product, or service. To the extent those supplemental terms conflict with this SRR, the supplemental terms associated with the app, product, or service govern with respect to your use of such app, product or service to the extent of the conflict.

  1. Privacy
    Your privacy is very important to us. We designed our Data Policy to make important disclosures about how you can use Fanfolo to share with others and how we collect and can use your content and information. We encourage you to read the Data Policy, and to use it to help you make informed decisions.
  2. Sharing Your Content and Information
    You own all of the content and information you post on Fanfolo, and you can control how it is shared through your privacy and application settings. In addition:
    1. For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Fanfolo (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
    2. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
    3. When you use an application, the application may ask for your permission to access your content and information as well as content and information that others have shared with you. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information. (To learn more about Platform, including how you can control what information other people may share with applications, read our Data Policy and Platform Page.)
    4. When you publish content or information using the Public setting, it means that you are allowing everyone, including people off of Fanfolo, to access and use that information, and to associate it with you (i.e., your name and profile picture).
    5. We always appreciate your feedback or other suggestions about Fanfolo, but you understand that we may use your feedback or suggestions without any obligation to compensate you for them (just as you have no obligation to offer them).
  3. Safety
    We do our best to keep Fanfolo safe, but we cannot guarantee it. We need your help to keep Fanfolo safe, which includes the following commitments by you:
    1. You will not post unauthorized commercial communications (such as spam) on Fanfolo.
    2. You will not collect users' content or information, or otherwise access Fanfolo, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
    3. You will not engage in unlawful multi-level marketing, such as a pyramid scheme, on Fanfolo.
    4. You will not upload viruses or other malicious code.
    5. You will not solicit login information or access an account belonging to someone else.
    6. You will not bully, intimidate, or harass any user.
    7. You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
    8. You will not develop or operate a third-party application containing alcohol-related, dating or other mature content (including advertisements) without appropriate age-based restrictions.
    9. You will not use Fanfolo to do anything unlawful, misleading, malicious, or discriminatory.
    10. You will not do anything that could disable, overburden, or impair the proper working or appearance of Fanfolo, such as a denial of service attack or interference with page rendering or other Fanfolo functionality.
    11. You will not facilitate or encourage any violations of this Statement or our policies.
  4. Registration and Account Security
    Fanfolo users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:
    1. You will not provide any false personal information on Fanfolo, or create an account for anyone other than yourself without permission.
    2. You will not create more than one personal account.
    3. If we disable your account, you will not create another one without our permission.
    4. You will not use your personal timeline primarily for your own commercial gain, and will use a Fanfolo Page for such purposes.
    5. You will not use Fanfolo if you are under 13.
    6. You will not use Fanfolo if you are a convicted sex offender.
    7. You will keep your contact information accurate and up-to-date.
    8. You will not share your password (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account.
    9. You will not transfer your account (including any Page or application you administer) to anyone without first getting our written permission.
    10. If you select a username or similar identifier for your account or Page, we reserve the right to remove or reclaim it if we believe it is appropriate (such as when a trademark owner complains about a username that does not closely relate to a user's actual name).
  5. Protecting Other People's Rights
    We respect other people's rights, and expect you to do the same.
    1. You will not post content or take any action on Fanfolo that infringes or violates someone else's rights or otherwise violates the law.
    2. We can remove any content or information you post on Fanfolo if we believe that it violates this Statement or our policies.
    3. We provide you with tools to help you protect your intellectual property rights. To learn more, visit our How to Report Claims of Intellectual Property Infringement page.
    4. If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal.
    5. If you repeatedly infringe other people's intellectual property rights, we will disable your account when appropriate.
    6. You will not use our copyrights or Trademarks or any confusingly similar marks, except as expressly permitted by our Brand Usage Guidelines or with our prior written permission.
    7. If you collect information from users, you will: obtain their consent, make it clear you (and not Fanfolo) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it.
    8. You will not post anyone's identification documents or sensitive financial information on Fanfolo.
    9. You will not tag users or send email invitations to non-users without their consent. Fanfolo offers social reporting tools to enable users to provide feedback about tagging.
  6. Mobile and Other Devices
    1. We currently provide our mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging and data charges, will still apply.
    2. In the event you change or deactivate your mobile telephone number, you will update your account information on Fanfolo within 48 hours to ensure that your messages are not sent to the person who acquires your old number.
    3. You provide consent and all rights necessary to enable users to sync (including through an application) their devices with any information that is visible to them on Fanfolo.
  7. Payments
    If you make a payment on Fanfolo, you agree to our Payments Terms unless it is stated that other terms apply.
  8. About Advertisements and Other Commercial Content Served or Enhanced by Fanfolo
    Our goal is to deliver advertising and other commercial or sponsored content that is valuable to our users and advertisers. In order to help us do that, you agree to the following:
    1. You give us permission to use your name, profile picture, content, and information in connection with commercial, sponsored, or related content (such as a brand you like) served or enhanced by us. This means, for example, that you permit a business or other entity to pay us to display your name and/or profile picture with your content or information, without any compensation to you. If you have selected a specific audience for your content or information, we will respect your choice when we use it.
    2. We do not give your content or information to advertisers without your consent.
    3. You understand that we may not always identify paid services and communications as such.
  9. Special Provisions Applicable to Advertisers
    If you use our self-service advertising creation interfaces for creation, submission and/or delivery of any advertising or other commercial or sponsored activity or content (collectively, the “Self-Serve Ad Interfaces”), you agree to our Self-Serve Ad Terms. In addition, your advertising or other commercial or sponsored activity or content placed on Fanfolo or our publisher network will comply with our Advertising Policies.
  10. Special Provisions Applicable to Pages
    If you create or administer a Page on Fanfolo, or run a promotion or an offer from your Page, you agree to our Pages Terms.
  11. Special Provisions Applicable to Software
    1. If you download or use our software, such as a stand-alone software product, an app, or a browser plugin, you agree that from time to time, the software may download and install upgrades, updates and additional features from us in order to improve, enhance, and further develop the software.
    2. You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or we give you express written permission.
  12. Amendments
    1. We’ll notify you before we make changes to these terms and give you the opportunity to review and comment on the revised terms before continuing to use our Services.
    2. If we make changes to policies, guidelines or other terms referenced in or incorporated by this Statement, we may provide notice on the Site Governance Page.
    3. Your continued use of the Fanfolo Services, following notice of the changes to our terms, policies or guidelines, constitutes your acceptance of our amended terms, policies or guidelines.
  13. Termination
    If you violate the letter or spirit of this Statement, or otherwise create risk or possible legal exposure for us, we can stop providing all or part of Fanfolo to you. We will notify you by email or at the next time you attempt to access your account. You may also delete your account or disable your application at any time. In all such cases, this Statement shall terminate, but the following provisions will still apply: 2.2, 2.4, 3-5, 9.3, and 14-18.
  14. Disputes
    1. You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or Fanfolo only in the courts of Delhi Jurisdiction, Republic of India, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of the IPC of India will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
    2. If anyone brings a claim against us related to your actions, content or information on Fanfolo, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. Although we provide rules for user conduct, we do not control or direct users' actions on Fanfolo and are not responsible for the content or information users transmit or share on Fanfolo. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content or information you may encounter on Fanfolo. We are not responsible for the conduct, whether online or offline, of any user of Fanfolo.
    3. WE TRY TO KEEP FANFOLO UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. WE ARE PROVIDING FANFOLO AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT FANFOLO WILL ALWAYS BE SAFE, SECURE OR ERROR-FREE OR THAT FANFOLO WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS OR IMPERFECTIONS. FANFOLO IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES
  15. Definitions
    1. By "Fanfolo" or” Fanfolo Services” we mean the features and services we make available, including through (a) our website at www.Fanfolo.com and any other Fanfolo branded or co-branded websites (including sub-domains, international versions, widgets, and mobile versions); (b) our Platform; (c) social plugins such as the Like button, the Share button and other similar offerings; and (d) other media, brands, products, services, software (such as a toolbar), devices, or networks now existing or later developed. Fanfolo reserves the right to designate, in its sole discretion, that certain of our brands, products, or services are governed by separate terms and not this SRR.
    2. By "Platform" we mean a set of APIs and services (such as content) that enable others, including application developers and website operators, to retrieve data from Fanfolo or provide data to us.
    3. By "information" we mean facts and other information about you, including actions taken by users and non-users who interact with Fanfolo.
    4. By "content" we mean anything you or other users post, provide or share using Fanfolo Services.
    5. By "data" or "user data" or "user's data" we mean any data, including a user's content or information that you or third parties can retrieve from Fanfolo or provide to Fanfolo through Platform.
    6. By "post" we mean post on Fanfolo or otherwise make available by using Fanfolo.
    7. By "use" we mean use, run, copy, publicly perform or display, distribute, modify, translate, and create derivative works of.
    8. By "application" we mean any application or website that uses or accesses Platform, as well as anything else that receives or has received data from us. If you no longer access Platform but have not deleted all data from us, the term application will apply until you delete the data.
    9. By “Trademarks” we mean the list of trademarks provided here.
  16. By using or accessing Fanfolo Services, you agree that we can collect and use such content and information in accordance with the Data Policy as amended from time to time. You may also want to review the following documents, which provide additional information about your use of Fanfolo:
    1. Payment Terms: These additional terms apply to all payments made on or through Fanfolo, unless it is stated that other terms apply.
    2. Platform Page: This page helps you better understand what happens when you add a third-party application or use Fanfolo Connect, including how they may access and use your data.
    3. Fanfolo Platform Policies: These guidelines outline the policies that apply to applications, including Connect sites.
    4. Advertising Policies: These guidelines outline the policies that apply to advertisements placed on Fanfolo.
    5. Self-Serve Ad Terms: These terms apply when you use the Self-Serve Ad Interfaces to create, submit, or deliver any advertising or other commercial or sponsored activity or content.
    6. Promotions Guidelines: These guidelines outline the policies that apply if you offer contests, sweepstakes, and other types of promotions on Fanfolo.
    7. Fanfolo Brand Resources: These guidelines outline the policies that apply to use of Fanfolo trademarks, logos and screenshots.
    8. How to Report Claims of Intellectual Property Infringement
    9. Pages Terms: These guidelines apply to your use of Fanfolo Pages.
    10. Community Standards: These guidelines outline our expectations regarding the content you post to Fanfolo and your activity on Fanfolo.
    To access the Statement of Rights and Responsibilities in several different languages, change the language setting for your Fanfolo session by clicking on the language link . If the Statement is not available in the language you select, we will default to the English version.

What kinds of information do we collect?

Depending on which Services you use, we collect different kinds of information from or about you.

Things you do and information you provide.
We collect the content and other information you provide when you use our Services, including when you sign up for an account, create or share, and message or communicate with others. This can include information in or about the content you provide, such as the location of a photo or the date a file was created. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

Things others do and information they provide.
We also collect content and information that other people provide when they use our Services, including information about you, such as when they share a photo of you, send a message to you, or upload, sync or import your contact information.

Your networks and connections.
We collect information about the people and groups you are connected to and how you interact with them, such as the people you communicate with the most or the groups you like to share with. We also collect contact information you provide if you upload, sync or import this information (such as an address book) from a device.

Information about payments.
If you use our Services for purchases or financial transactions (like when you buy something on Fanfolo, make a purchase in a game, or make a donation), we collect information about the purchase or transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact details.

Device information.
We collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect:
• Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
• Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
• Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

Information from websites and apps that use our Services.
We collect information when you visit or use third-party websites and apps that use our Services (like when they offer our Like button or Fanfolo Log In or use our measurement and advertising services). This includes information about the websites and apps you visit, your use of our Services on those websites and apps, as well as information the developer or publisher of the app or website provides to you or us.

Information from third-party partners.
We receive information about you and your activities on and off Fanfolo from third-party partners, such as information from a partner when we jointly offer services or from an advertiser about your experiences or interactions with them.

Fanfolo companies.
We receive information about you from companies that are owned or operated by Fanfolo, in accordance with their terms and policies. Learn more about these companies and their privacy policies.

How do we use this information?

We are passionate about creating engaging and customized experiences for people. We use all of the information we have to help us provide and support our Services. Here’s how:

Provide, improve and develop Services.

We are able to deliver our Services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our Services and the people or things you’re connected to and interested in on and off our Services.

We also use information we have to provide shortcuts and suggestions to you. For example, we are able to suggest that your friend tag you in a picture by comparing your friend's pictures to information we've put together from your profile pictures and the other photos in which you've been tagged. If this feature is enabled for you, you can control whether we suggest that another user tag you in a photo using the “Timeline and Tagging” settings.

When we have location information, we use it to tailor our Services for you and others, like helping you to check-in and find local events or offers in your area or tell your friends that you are nearby.

We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Communicate with you.
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

Show and measure ads and services.
We use the information we have to improve our advertising and measurement systems so we can show you relevant ads on and off our Services and measure the effectiveness and reach of ads and services.Learn more about advertising on our Services and how you can control how information about you is used to personalize the ads you see.

Promote safety and security.
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption and machine learning. We also offer easy-to-use security tools that add an extra layer of security to your account. For more information about promoting safety on Fanfolo, visit the Fanfolo Security Help Center.
We use cookies and similar technologies to provide and support our Services and each of the uses outlined and described in this section of our policy. Read our Cookie Policy to learn more.

How is this information shared?

Sharing On Our Services

People use our Services to connect and share with others. We make this possible by sharing your information in the following ways:

People you share and communicate with.

When you share and communicate using our Services, you choose the audience who can see what you share. For example, when you post on Fanfolo, you select the audience for the post, such as a customized group of individuals, all of your Friends, or members of a Group. Likewise, when you use Messenger, you also choose the people you send photos to or message.

Public information is any information you share with a public audience, as well as information in your Public Profile, or content you share on a Fanfolo Page or another public forum. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV.

In some cases, people you share and communicate with may download or re-share this content with others on and off our Services. When you comment on another person’s post or like their content on Fanfolo, that person decides the audience who can see your comment or like. If their audience is public, your comment will also be public.

People that see content others share about you.

Other people may use our Services to share content about you with the audience they choose. For example, people may share a photo of you, mention or tag you at a location in a post, or share information about you that you shared with them. If you have concerns with someone’s post, social reporting is a way for people to quickly and easily ask for help from someone they trust. Learn More.

Apps, websites and third-party integrations on or using our Services.

When you use third-party apps, websites or other services that use, or are integrated with, our Services, they may receive information about what you post or share. For example, when you play a game with your Fanfolo friends or use the Fanfolo Comment or Share button on a website, the game developer or website may get information about your activities in the game or receive a comment or link that you share from their website on Fanfolo. In addition, when you download or use such third-party services, they can access your Public Profile, which includes your username or user ID, your age range and country/language, your list of friends, as well as any information that you share with them. Information collected by these apps, websites or integrated services is subject to their own terms and policies.

Learn more about how you can control the information about you that you or others share with these apps and websites.

Sharing within Fanfolo companies.

We share information we have about you within the family of companies that are part of Fanfolo. Learn more about our companies.

New owner.

If the ownership or control of all or part of our Services or their assets changes, we may transfer your information to the new owner.

Sharing With Third-Party Partners and Customers

We work with third party companies who help us provide and improve our Services or who use advertising or related products, which makes it possible to operate our companies and provide free services to people around the world.

Here are the types of third parties we can share information with about you:

Advertising, Measurement and Analytics Services (Non-Personally Identifiable Information Only).

We want our advertising to be as relevant and interesting as the other information you find on our Services. With this in mind, we use all of the information we have about you to show you relevant ads. We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you. For example, we may tell an advertiser how its ads performed, or how many people viewed their ads or installed an app after seeing an ad, or provide non-personally identifying demographic information (such as 25 year old female, in Madrid, who likes software engineering) to these partners to help them understand their audience or customers, but only after the advertiser has agreed to abide by our advertiser guidelines.

Please review your advertising preferences to understand why you’re seeing a particular ad on Fanfolo. You can adjust your ad preferences if you want to control and manage your ad experience on Fanfolo.

Vendors, service providers and other partners.

We transfer information to vendors, service providers, and other partners who globally support our business, such as providing technical infrastructure services, analyzing how our Services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Data Policy and the agreements we enter into with them.

How can I manage or delete information about me?

You can manage the content and information you share when you use Fanfolo through the Activity Log tool. You can also download information associated with your Fanfolo account through our Download Your Information tool.

We store data for as long as it is necessary to provide products and services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

You can delete your account any time. When you delete your account, we delete things you have posted, such as your photos and status updates. If you do not want to delete your account, but want to temporarily stop using Fanfolo, you may deactivate your account instead. To learn more about deactivating or deleting your account, click here. Keep in mind that information that others have shared about you is not part of your account and will not be deleted when you delete your account.

How do we respond to legal requests or prevent harm?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you, including financial transaction data related to purchases made with Fanfolo, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

How our global services operate

Fanfolo, Inc. complies with the US-EU and US-Swiss Safe Harbor framework for the collection, use and retention of information from the European Union and Switzerland, as set out by the Department of Commerce. To view our certification, visit the Safe Harbor website.

As part of our participation in the Safe Harbor program, we will resolve disputes you have with us in connection with our policies and practices through TRUSTe. You can contact TRUSTe through their website.

Fanfolo may share information internally within our family of companies or with third parties for purposes described in this policy. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes as described in this policy.

How will we notify you of changes to this policy?

We’ll notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our Services.

How to contact Fanfolo with questions

To learn more about how privacy works on Fanfolo, please check out Privacy Basics. If you have questions about this policy, here’s how you can reach us:

If you live anywhere else…The data controller responsible for your information is Fanfolo, which you can contact online or by mail at: info@fanfolo.com

Date of Last Revision: 7th September, 2016

Cancellation Policy

Cancellation by Fanfolo.com

While, we try to ship out every order that has been successfully placed with fanfolo.com, there are some situations in which we may have to cancel orders. Some of the situations in which your order being cancelled includes (but not limited to):

  1. Product no longer available with our Merchant or Temporarily Out of Stock
  2. Limitations on Quantities available for Purchase.
  3. Restrictions on Quantity or Number or Orders as per T&C
  4. Inaccuracies or Errors in Product or Pricing or Promotion Information
  5. Problems Identified by our Credit and Fraud Avoidance Department
  6. Inaccurate or Insufficient Address
  7. Non Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

Return Policy

At fanfolo.com we believe that customer satisfaction is the key, therefore we stand back all the products bought at our site. If you receive a product which is not as per the specifications ordered by you:

  1. Wrong Size
  2. Wrong Color
  3. Wrong Style
  4. Wrong Quantity
  5. Missing Parts/Accessories
  6. Defective
  7. Damaged, or
  8. Different from the description given by the merchant

You are completely protected. fanfolo.com offers a 15 day return guarantee for all such items.

However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

(Please read Merchant’s Return, refund and shipping Policies too before Ordering)

We will also not be able to accept the return if product

  1. Is used/worn or altered
  2. Exhibits physical damage to the box or to the product
  3. Is returned without original packaging and accessories
  4. Serial Number is tampered.

If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about Chuckloo.com Return Policy, please refer to the Frequently Asked Questions

Shipping Policy

At Fanfolo.com, we provide world class shipping to all our shopper’s that includes inspection, fast, on-time delivery, quality packaging, insurance for the package and timely communication at each stage of shipping.

Once you have bought product at our site, we take care of everything so you don’t have to worry about anything.

Each order we receive will be processed within 48 hours, and you can hear from us at every step of the way regarding when the order is placed, processed, shipped and delivered. Any questions, just contact our customer support and we will resolve your problem right there.

We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.

Please Note: The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon availability of the product at the merchant, address where the order needs to be delivered and courier issues and other circumstances that might effect delivery. You can rest assured that you are completely protected as a shopper at Fanfolo.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.

Shopper’s Protection

As a marketplace, Fanfolo runs a comprehensive Shopper’s Protection Program so that shopper is 100% protected and develops trust and comfort for online shopping at Fanfolo.com. To develop this trust with the shopper’s, we offer Shopper’s Protection, which is based on following:

  1. Payment Security: your payment is not released to the merchant unless you are satisfied with your ordered product.
  2. Product Guarantee: All products at Chcukloo.com are brand new and come with manufacturer’s warranty wherever applicable.
  3. Easy Replacement: For wrong size, color, quantity, style, manufacturing defects, damaged or different from product listing.
  4. Reliable Merchants: All the merchants are verified before having their online store at Fanfolo.com

All the merchants Selling at Fanfolo.com are well screened by our team before they are given the authority to sell online. We assure you that all the products you buy from our website are brand new, and are being sold at the best possible prices. We all offer all the warranties, guarantees as entailed by the product.

At Fanfolo.com, we believe that customer satisfaction is key, that’s why we stand behind all merchandise bought at our site. We will replace any order within 15 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,

  1. Wrong Size
  2. Wrong Color
  3. Wrong Style
  4. Wrong Quantity
  5. Missing Parts/Accessories
  6. Defective
  7. Damaged, or
  8. Different from the description given by the merchant

We will not be able to accept the return if product,

  1. Is used/ worn or altered.
  2. Exhibits physical damage to the box or to the product.
  3. Is returned without original packaging and accessories.
  4. Serial Number is tampered.

In case of pre-shipment delays, Fanfolo gives you choice to cancel your order prior to its shipment by contacting us at Customer Support.

We promise to give best online shopping experience to our shopper’s.